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A little knowledge can save you a lot of money.
You can save yourself some money if you can diagnose some of the common problems shown below.

The following table lists some common symptoms and their most likely cause(s). In most cases, treating the symptoms will not alleviate the problem, unless the cause is addressed as well.
 

 

PC Symptom

Cause

Fix

Popup dialog boxes:

This program has performed an illegal operation
 and will be shutdown.

A Windows application (program) caused a programming error.

Close the dialog box. If the application continues to run, terminate the application using the Windows "Task Manager"

Blue Screens

A Windows component or device driver caused a programming error.
This is usually due to a software bug in either the Microsoft Windows software or a piece of software you may have recently installed or upgraded.

If this happens while starting up you PC, try restarting it in "Safe Mode". If this happened during normal WIndows operation, you may have to do a hard shutdown (hold down the power button for 10 seconds, and the PC should shut off) and then restart you PC normally.

Black screens

Your PC may have gone in sleep mode or stand-by or hibernate mode, in which case

A screen saver may have blanked your screen.

A screen saver caused a program error, or Windows got stuck in DOS mode

Make sure your monitor is powered on, not on stand-by and connected to the computer.

Press space bar or move mouse to check if screen saver wakes up.

Press power button (your PC may have gone in sleep mode or stand-by or hibernate mode, in which case pressing the power on button will wake it up).

Restart your PC and disable your screen saver.

System Freezes or unable to shutdown Windows
Mouse may or may not move
Ctrl+Alt+Del does not do anything

Windows caused a programming error.
This is usually due to a software bug in either the Microsoft Windows software or a piece of software you may have recently installed or upgraded.

Shutdown your PC by holding down the power button for ten seconds (fa noise should turn off at this point). You may loose any unsaved work.

Restart your PC normally by pressing the power button once.

if this happens often, you may need to get a technician to check on the root cause of this issue.

Performance Problems
Mouse moves erratically,
Programs respond erratically,
Menus take long to display,
Hard disk light may flash a lot

Many causes are possible:
A. A program or Windows is looping.

B. Too many programs running together.

C. High hard disk access:
C1. excessive paging due to insufficient RAM memory or
C2. anti-virus scanner or
C3. malware

D. A program or Windows is waiting for something.

E. A program that is stuck
-

A. Check under "Task manager" under "Performance" for high CPU utilization, then use the "Processes" tab to find the hogger.

B. Reduce the number of open programs by closing unneeded applications.

C1. Check in the Windows "Task manager" window under "Performance" whether your Page File (PF) usage is greater than your available RAM, if so buy more RAM memory.
C2. Check that your anti-virus scanner is not scanning your hard disk(s) - McAfee or Norton
C3. Check if you are not running malware Spyware or a virus that is accessing your hard disk a lot, by running a full anti-virus scan on your hard drives.

D. Check for any program waiting for a CD to be inserted, or a dialog box to be replied to.

E. Check in Windows "Task Manager" for any program name that is identified with "(Not Responding)" and terminate it.

Parts of screen are missing
All or some programs do not respond

Windows is running out of memory, or
a program is not getting CPU access,

Check in the Windows "Task manager" window under "Performance" whether your Page File (PF) usage is greater than your available RAM, if so buy more RAM memory.

Audio rattling
when typing at keyboard or moving mouse

Windows input buffers are full,
but no program is able to run.

Check in Windows "Task Manager" for any program name that is identified with "(Not Responding)" and terminate it.
Check under "Task manager" under "Performance" for high CPU utilization, then use the "Processes" tab to find the hogger and terminate the process.

Boot up shuts down
with or without message
"It's now safe to turn off your computer."

Windows startup could not complete.

Try booting up in "Safe Mode" by continually pressing the F8 key as soon as you have pressed the power on button on your PC. A display should be presented with an option labeled "Safe Mode". Use the cursor up-down keys to select that option and then press the "Enter" key to boot into "Safe Mode"

 

     

Call 1-800-741-4322
to schedule an appointment or pick-up service.

 

your virtual life saver