Using the Retrieve Order Tool
You can use Retrieve Order to quickly locate a single customerís order and to view the details for that order. Follow the instructions below to learn more.
- Open your web storeís Merchant Tools in a browser. Click the link for Sales Reports.
- Select Retrieve Order from the Select Report drop-down box. Click Submit.
- Enter either the order ID of the order you'd like to retrieve, or the first or last name of the customer who placed the order. Click Submit to retrieve the order. If more than one order matches the criteria you used to search, you can choose a single order by clicking the order ID next to it.